Music is my aeroplane

Quick, who sings that?

I am going on a trip to Vancouver and L.A. Generally I would rather book everything online and not have to talk to anyone....but it is not always the most reliable and reassuring way to buy things.

I had just booked a flight on air canada from YVR to LAX and the far was a "Tango Plus" fare, which supposedly entitles me to choose my seat in advance for free. As soon as I had made my purchase, I saw the link to choose my seat. So I clicked on that link and the next page that came up was a note that said, "Sorry! Your reservation has been confirmed. Any further questions can be directed to Customer Care."

Huh??

So I called their website assistance and explained to them that I had purchased this flight and that it screwed up when I went to choose my seat.

The woman proceeded to tell me to refresh the the page. Even though I had already logged out in order to find out the phone number to call. Then I said well I should be able to pick my seat since it's free. She then insisted that with Tango Plus you have to pay to choose your seat. So I decided to check it out...."Hmm...are you sure? I thought only regular Tango meant you had to pay for your seat selection"

"No...here let me show you"

[pause]

"Okay let me just load up the website"

[pause]

"Okay..just enter any initial and final destination. ..... Now click search....now click on the link to Tango Plus....now read what it says under the description"

[I've been on that page for 3 minutes already]

"Now what does it say?"

Me: "Tango Plus.....Advance Seat Selection: Complementary"

[pause]
[pause]

"Oh I'm sorry ma'am"

"So.....can you help me?"

"No, you'll have to speak to a reservation agent"

Geez.

So I call the reservation agent and all I get is a voice mail saying that new bookings and changes to bookings will result in a cost of $15.

I think I'll just take my chances with the seat.